39 - Get It in Writing — Why ‘Nice’ Was Costing Us Money

There’s a phase almost every personal chef goes through.

I call it the nice phase.

You’re flexible.
 You’re accommodating.
 You don’t want to scare anyone away.

So you say things like:
 “I’ll just figure it out.”
 “Don’t worry about it.”
 “We’ll play it by ear.”

And slowly… quietly…
 that niceness starts costing you.

Payments drift.
 Schedule changes become casual.
 Groceries get fuzzy.
 And you start hearing:

“Oh, I didn’t realize that wasn’t included.”

Here’s the truth we learned the hard way.

We didn’t have bad clients.
 We had unclear expectations.

And clarity doesn’t make clients uncomfortable.
 Ambiguity does.

This is Louie, behind the scenes.

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